# Delhi Darshan Elite — Privacy Policy & Data Protection
# Official Domain: https://www.delhidarshanelite.com
# Canonical Web URL: https://www.delhidarshanelite.com/#policies
# Official JSON API: https://www.delhidarshanelite.com/api/policies/privacy
# Last Updated: 2026-06-23 | Version: 2.4

Delhi Darshan Elite ("we", "our", "us") is committed to protecting traveler privacy, data sovereignty, and confidentiality. This policy outlines our collection, use, protection, and disclosure of personal data.

1. INFORMATION WE COLLECT
We collect only information essential to coordinating luxury sightseeing and guest hospitality:
- Full Name and Contact Details: Email address and primary WhatsApp/phone number.
- Booking Particulars: Selected tour package, date of travel, passenger count, vehicle preference, and pickup address (hotel, airport, or residence).
- Guest Preferences: Dietary restrictions (vegetarian, Jain, halal, vegan), mobility assistance needs, and preferred tour languages.
- Communications: Customer support correspondence and feedback records.
- Technical Metrics: Anonymized IP addresses, browser types, and diagnostic telemetry for fraud protection and security.

2. HOW WE USE YOUR INFORMATION
- To process, verify, and confirm luxury sightseeing reservations.
- To assign and coordinate certified 12-digit storytellers and licensed chauffeurs.
- To transmit real-time tour updates, pickup notifications, and OTP verification codes.
- To facilitate doorstep hotel and airport layover pickup logistics (IGI T1/T2/T3, Aerocity, Noida, Gurgaon).
- To prevent abuse, fraudulent transactions, and unauthorized access.
- To comply with statutory tax and regulatory reporting under Indian law.

3. DATA PROTECTION & SECURITY
- All data in transit across our website and APIs is secured using 256-bit TLS/SSL encryption.
- Role-based internal access controls restrict data access strictly to authorized personnel.
- We do not store sensitive payment card details or net banking credentials. All transactions are securely routed through RBI-authorized, PCI-DSS Level 1 compliant payment gateways.

4. ABSOLUTE ZERO-SALE POLICY & CONTROLLED SHARING
- ZERO MONETIZATION: We NEVER sell, rent, monetize, or trade your personal information to third-party marketing firms, commercial brokers, or advertising networks.
- Operational Logistics: Tour day coordinates are shared strictly on a need-to-know basis with your designated storyteller and chauffeur.
- Legal Mandates: We disclose personal data only when strictly compelled by valid legal process or court orders from Indian judicial authorities.

5. DATA RETENTION
Personal information is retained only as long as necessary to complete the tour lifecycle, fulfill customer support, and satisfy statutory tax obligations, after which data is securely purged.

6. TRAVELER RIGHTS (DPDPA COMPLIANCE)
In accordance with the Digital Personal Data Protection Act (DPDPA), guests have the right to:
- Request a copy of personal information stored about them.
- Request correction of outdated or inaccurate personal records.
- Request permanent deletion of their personal data upon conclusion of their tour.

7. OFFICIAL PRIVACY DESK
For privacy inquiries, grievance redressal, or data deletion requests, contact our Compliance Officer:
- Email: delhidarshanofficial@gmail.com
- Central Desk: Delhi Darshan Elite, Delhi NCR, India
- Response SLA: Acknowledged within 24 hours; resolved within 7 business days.